Update - The solution we implemented is still running stably, and we will continue monitoring the backlog overnight. If you still encounter an error in your file, you can always trigger the sync manually (at the top of the page), but minor delays may still occur.
The next update is scheduled for Wednesday, 25/3 at 9:00 CET.
Mar 24, 2026 - 17:09 CET
The next update is scheduled for Wednesday, 25/3 at 9:00 CET.
Mar 24, 2026 - 17:09 CET
Update - The solution we implemented is still running stably, and we will continue monitoring the backlog overnight. If you still encounter an error in your file, you can always trigger the sync manually (at the top of the page), but minor delays may still occur.
The next update is scheduled for Wednesday, 25/3 at 9:00 CET.
Mar 24, 2026 - 17:00 CET
The next update is scheduled for Wednesday, 25/3 at 9:00 CET.
Mar 24, 2026 - 17:00 CET
Update - The solution we implemented is stable, and we continue to monitor the situation with priority. Minor sync delays may still occur.
The next update is scheduled for 5 PM CET.
Mar 24, 2026 - 15:00 CET
The next update is scheduled for 5 PM CET.
Mar 24, 2026 - 15:00 CET
Update - We have implemented a solution and are actively monitoring the situation. You may experience minor delays until your sync begins and is processed, as we are working through a significant backlog.
The next update is scheduled for 3 PM CET.
Mar 24, 2026 - 13:00 CET
The next update is scheduled for 3 PM CET.
Mar 24, 2026 - 13:00 CET
Update - Our technical team is currently taking action to resolve the ongoing sync issues. Our next steps will be:
All current syncs will be cancelled so that the sync queues are reset. This should unblock affected client files so you can continue working again.
After that, if you are (still) seeing an error message in a file, you will be able to restart the sync for that specific client file by clicking the sync button at the top of the file page. New syncs may run a bit slower at first, but they are expected to complete successfully.
We are treating this issue with the highest priority and will continue to monitor the situation closely.
The next update will be provided at 13:00 CET.
Mar 24, 2026 - 11:35 CET
All current syncs will be cancelled so that the sync queues are reset. This should unblock affected client files so you can continue working again.
After that, if you are (still) seeing an error message in a file, you will be able to restart the sync for that specific client file by clicking the sync button at the top of the file page. New syncs may run a bit slower at first, but they are expected to complete successfully.
We are treating this issue with the highest priority and will continue to monitor the situation closely.
The next update will be provided at 13:00 CET.
Mar 24, 2026 - 11:35 CET
Update - We continue to experience syncing delays due to the large volume of data being processed. We are actively working to mitigate this issue and will provide regular updates throughout the day.
Mar 24, 2026 - 09:03 CET
Mar 24, 2026 - 09:03 CET
Update - We notice the platform is still experiencing a general delay impacting syncs, mapping, and manual uploads. We are processing the remaining as quickly as possible. Our apologies for the inconveniences!
Mar 23, 2026 - 13:03 CET
Mar 23, 2026 - 13:03 CET
Monitoring - To alleviate platform-wide slowdowns caused by high data volume, we have implemented batch processing to manage the workload more efficiently. While the general platform looks stable now, please note that some synchronizations may experience temporary delays as we process the remaining queue.
Mar 23, 2026 - 10:24 CET
Mar 23, 2026 - 10:24 CET
Update - We are currently investigating an issue affecting the sync performance and application speed. We are actively working on a resolution. Updates will be communicated as soon as they are available.
Mar 23, 2026 - 09:38 CET
Mar 23, 2026 - 09:38 CET
Investigating - If you are experiencing Exact Online issues, please let an admin user re-authenticate this connection.
If you are noticing mapping issues, we are currently still investigating the issue.
Mar 23, 2026 - 09:21 CET
If you are noticing mapping issues, we are currently still investigating the issue.
Mar 23, 2026 - 09:21 CET
About This Site
Welcome to Silverfin’s platform up-to-date and historical information and scheduled maintenance announcements. In case of service interruptions, a note will be posted here and an email will be sent out to everybody who subscribed to status updates.
Feel free to contact us via support@silverfin.com if you experience any system performance issues.
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