All Systems Operational
Uptime over the past 90 days. View historical uptime.
Silverfin Operational
90 days ago
99.92 % uptime
Today
Silverfin ? Operational
90 days ago
99.92 % uptime
Today
Syncing ? Operational
90 days ago
99.72 % uptime
Today
Exports ? Operational
90 days ago
99.99 % uptime
Today
Silverfin API Operational
90 days ago
100.0 % uptime
Today
Silverfin Authentication ? Operational
90 days ago
99.99 % uptime
Today
Silverfin BE Operational
Annual accounts Operational
Corporate tax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Silverfin Scheduled maintenance on May 20 May 20, 22:00-23:00 CEST
We will be undergoing planned maintenance on May 20 at 22:00 CEST / 16:00 EDT.

This scheduled maintenance is planned for one hour. During this maintenance window, only a part of the Silverfin platform will be inaccessible for some customers. All operations around the platform, including syncs, will resume immediately for all customers after the maintenance window.

As always, if you have any questions or issues, do not hesitate to contact us at support@silverfin.com.
Posted on May 20, 22:00 CEST
System Metrics Month Week Day
Uptime
Fetching
Response time
Fetching
Export latency
Fetching
Past Incidents
May 12, 2021

No incidents reported today.

May 11, 2021

No incidents reported.

May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
Slow syncs and general slowness of Silverfin
Resolved - We have been dealing with a large number of syncs today which has caused excessive load on the database. After identifying and resolving one particular query that was slow the database load reduced but due to the number of syncs from large companies we then experienced more slowdowns. We now believe this issue is resolved but we will be reviewing the data import process.
May 5, 16:39 CEST
Investigating - We are investigating severe slowdown in Silverfin, the database appears to be overloaded.
May 5, 13:59 CEST
Monitoring - The code change optimizing the slow query has been deployed. We are still clearing the backlog of background jobs and are monitoring the situation.
May 5, 13:10 CEST
Identified - A code change was made that causes more frequent queries to our database. This caused our database to become overloaded and, to protect it, all jobs were automatically slowed down. The problematic query has been optimized and that code change is now being deployed.
May 5, 10:59 CEST
Investigating - We are currently investigating an issue related to slow syncs and general application performance.
May 5, 08:50 CEST
ExactOnline via webhooks not syncing properly
Resolved - This incident has been resolved.

Silverfin is now supporting the old webhook version and the new one.
May 5, 09:08 CEST
Investigating - ExactOnline and us are currently investigating this issue.
May 4, 13:20 CEST
May 4, 2021
May 3, 2021
Problems with SSO sign-in
Postmortem - Read details
May 3, 07:54 CEST
Resolved - This incident has been resolved.
May 3, 07:52 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 3, 07:46 CEST
Identified - The issue has been identified and a fix is being implemented.
May 3, 07:38 CEST
Update - We are continuing to investigate this issue.
May 3, 07:37 CEST
Investigating - We are currently investigating an issue with SSO sign-in.
May 3, 07:31 CEST
May 2, 2021
Silverfin Scheduled maintenance on May 2
Completed - The scheduled maintenance has been successfully completed. Thank you for your patience and understanding.
May 2, 21:29 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 20:00 CEST
Scheduled - We will be undergoing planned maintenance on May 2 at 20:00 CEST / 14:00 EDT.

This scheduled maintenance is planned for two hours. During this maintenance window, the Silverfin platform will be inaccessible. All operations around the platform, including syncs, will resume immediately after the maintenance window.

As always, if you have any questions or issues, do not hesitate to contact us at support@silverfin.com.
Apr 15, 15:07 CEST
May 1, 2021

No incidents reported.

Apr 30, 2021
Syncing issues
Resolved - The issue was resolved yesterday evening. Due to a background queue having a lot more jobs than usual, incorrect priorities were used to process jobs. This caused jobs with high priority to not be processed as fast as possible.
Apr 30, 09:05 CEST
Identified - Our engineers have identified the cause of the current general issues with syncing.
Apr 29, 17:35 CEST
Update - We are continuing to investigate this issue.
Apr 29, 14:22 CEST
Investigating - Our engineers are currently investigating an issue that is causing general issues with regard to syncing. You may experience general latency, errors when trying to sync your client or adding a new sync may be delayed as well. Our apologies for the inconvenience this is causing. We will update this incident as soon as we know more. Thank you for your patience.
Apr 29, 14:22 CEST
Apr 29, 2021
Apr 28, 2021

No incidents reported.

← Incident History Powered by Statuspage