All Systems Operational
Uptime over the past 90 days. View historical uptime.
Silverfin Operational
90 days ago
99.98 % uptime
Today
Silverfin ? Operational
90 days ago
99.97 % uptime
Today
Syncing ? Operational
90 days ago
99.99 % uptime
Today
Exports ? Operational
90 days ago
99.99 % uptime
Today
Silverfin API Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Silverfin Scheduled Maintenance, Thursday Dec 19, 6am CET / 0am EST Dec 19, 06:00-07:00 CET
Update - In our previous scheduled maintenance update, we made a mistake and announced two different dates. We will be undergoing planned maintenance on Thursday December 19 at 6am CET / 0am EST. We apologize for the confusion. If there are any more questions or issues, contact us at support@silverfin.com.
Dec 4, 20:51 CET
Scheduled - We will be undergoing planned maintenance on December 19 at 6am CET / 0am EST.

This scheduled maintenance will take approximately up to 1 hour. During this maintenance window, the Silverfin platform will be inaccessible. All operations around the platform, including syncs, will resume immediately after the maintenance window.

We will be using this time to migrate our in-memory and cache databases to a multi-datacenter set-up with added capacity, faster service, and better uptime.

We appreciate your patience and understanding. As always, if you any questions or issues, do not hesitate to contact us at support@silverfin.com.
Dec 4, 10:10 CET
System Metrics Month Week Day
Uptime
Fetching
Response time
Fetching
Past Incidents
Dec 7, 2019

No incidents reported today.

Dec 6, 2019

No incidents reported.

Dec 5, 2019
Downloading documents through the Silverfin API is broken
Resolved - This incident has been resolved.
Dec 5, 09:50 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 17:45 CET
Identified - We've identified an issue where recently created Documents are unable to be downloaded through the Silverfin API. We're currently working on a fix.
Dec 4, 16:35 CET
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019
On-premise syncing issues
Resolved - The issue has been identified and solved. The on-premise syncs are back to their regular performance.
Nov 26, 16:35 CET
Identified - Our engineers are currently investigating an issue that is causing general issues with regard to on-premise syncing. You may experience general latency and errors when trying to sync your client. Our apologies for the inconvenience this is causing. We will update this incident as soon as we know more. Thank you for your patience.
Nov 25, 17:40 CET
Elevated errors in Silverfin
Resolved - Indeed it looks like the issue was resolved for everyone this time.

Again, we truly apologize for all the problems and headaches this has caused you.
Nov 26, 14:53 CET
Monitoring - A fix has been applied. Things should return to normal for all customers now.

Again, we are very sorry for all the inconveniences. We know it hurts even more when we say it's fixed but you are still seeing issues.

We will continue to monitor the situation in case something slipped again.
Nov 26, 14:21 CET
Identified - We have identified the issue that is still impacting some clients. A fix is being worked on and will be deployed shortly.
Nov 26, 14:00 CET
Investigating - We are currently facing some instability issues within the Silverfin platform. These seem to be related to the previous outage. We're investigating.
Nov 26, 13:51 CET
Unavailability of several pages
Resolved - The change in the codebase has been reverted.

Everything should be back to normal.

We are very sorry for all the inconveniences this has caused you!
Nov 26, 13:36 CET
Identified - A recent change in the codebase triggered unavailability of several pages.

We have already located the source of this incident and are taking the necessary actions to resolve this. We will continue to monitor this further to ensure it stays this way.

Thank you for your patience while we worked through this.
Nov 26, 13:02 CET
Nov 24, 2019

No incidents reported.

Nov 23, 2019

No incidents reported.

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