Sign-in issues for a subset of silverfin users

Incident Report for Silverfin

Postmortem

We experienced login issues for users created (or updated) between September 2 and September 13.

These errors were caused due to some sanitization errors in data between preparing for this weekend's migration (September 2) and the actual migration (September 13, see https://status.getsilverfin.com/incidents/nbqx4btpwq1k)..)

We sincerely apologize for any inconvenience this caused and want to stress that all data was safe at all times. Any missing data has now been put right, and all logins should work as expected.

Finally, we will look into improving our maintenance processes.

Posted Sep 14, 2020 - 15:35 CEST

Resolved

This incident has been resolved.

Posted Sep 14, 2020 - 15:03 CEST

Monitoring

We've resolved the issue and are monitoring the application.

Posted Sep 14, 2020 - 13:25 CEST

Identified

We've identified an issue where some users are no longer able to login. We've identified the problem and are working on a fix.

Posted Sep 14, 2020 - 11:47 CEST

This incident affected: Silverfin (Silverfin, Silverfin Authentication).

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