Sync transfers not working

Incident Report for Silverfin

Resolved

This incident has been resolved.

Posted Sep 17, 2021 - 14:56 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 17, 2021 - 14:40 CEST

Identified

It's currently impossible to do a sync transfer for any client file, because through an internal bug all companies are seen to be syncing. We have identified the issue and are rolling back the changes to mitigate the problem.

Posted Sep 17, 2021 - 13:49 CEST

This incident affected: Silverfin (Syncing).