Syncing performance has been fully restored. We are continuing to monitor performance of the platform.
Posted Sep 21, 2021 - 10:26 CEST
Update
We are continuing to monitor for any further issues.
Posted Sep 21, 2021 - 10:25 CEST
Monitoring
We have identified the issue and implemented a fix. We are continuing to closely monitor the situation to ensure that platform performance rapidly returns to nominal.
Posted Sep 21, 2021 - 10:03 CEST
Update
Initial investigation points out that only a small subset of environments are impacted by the degraded performance (±50 environments). The impact is mostly constrained to synchronisations going slower than usual.
If you feel a slowdown in synchronisations, you can check with the support team if your environment is impacted or if this is caused by something else.
Posted Sep 21, 2021 - 09:33 CEST
Investigating
The Silverfin platform is experiencing degraded performance. We are actively investigating the issue.
Posted Sep 21, 2021 - 08:57 CEST
This incident affected: Silverfin (Silverfin, Syncing).